國泰航空回應歌手吳尊：深表歉意

國泰航空回應歌手吳尊的“公開控訴”。

Cathay Pacific has apologized to actor and singer Chun Wu after his checked baggage was delayed for three days following a disrupted flight connection, prompting him to publicly express his frustration.

6月25日，歌手、演員吳尊發文喊話國泰航空，稱自己轉機時明確要求確保行李隨自己一起落地，但到巴黎后等了三天也沒等到行李，也聯系不到當時對接自己的工作人員，對航司的處理十分失望。

On Thursday, Wu wrote on social media that while making a flight connection, he had specifically requested that his luggage travel with him. However, after arriving in Paris, he waited three days without receiving it. He also said he was unable to reach the staff member who had previously assisted him and expressed disappointment with the airline's handling of the situation.

按照吳尊的說法，自己從（澳大利亞）墨爾本飛到香港，坐在飛機里等了快三個小時才起飛，到香港接不到原本去巴黎的航班，國泰幫其安排飛到（英國）曼徹斯特轉機去巴黎。

吳尊稱，國泰的員工確認行李一起上了該飛機他才上機，到了曼徹斯特，國泰有安排一位華人員工來協助，國泰安排了法航飛到巴黎，結果落地巴黎, （行李）等了三天還找不到。

吳尊控訴道，其在巴黎等了三天也沒有答案，才決定發這個視頻，“已打了無數次的電話詢問我行李的情況，回復都是很不用心和積極的。”

Wu added that after waiting three days in Paris without any progress, he decided to speak publicly about the incident. "I've called countless times to check on my luggage," he wrote, "but the responses have been neither attentive nor proactive."

6月25日晚間，國泰航空方面就此事回應澎湃新聞記者稱，“國泰航空對于因聯程航班接駁及后續轉機導致的行李延誤，以及由此為旅客造成的不便，深表歉意。”

Later that evening, Cathay Pacific responded, saying: "Cathay Pacific deeply apologizes for the baggage delay that occurred during the passenger's flight connection and for the inconvenience caused."

國泰航空方面指出，“該旅客原計劃由墨爾本經香港飛往巴黎。因首段航班延誤，未能順利銜接后續航班，因此獲安排改經曼徹斯特轉接其他航司前往巴黎，相關行李亦按既定流程交由后續航司轉運。行李抵達曼徹斯特后，由于當地銜接轉運過程問題，未能及時裝載至后續航班前往巴黎。目前，經與相關航空公司及機場方面密切溝通，已成功追蹤到該行李。我們將與旅客及相關航司協調后續運輸安排，務求盡快將行李送交旅客。”

The airline said Wu had originally been scheduled to travel from Melbourne to Paris via Hong Kong. After a delay on the first flight caused him to miss his connection, he was rebooked via Manchester, where he transferred to another airline for the final leg to Paris. His baggage was transferred according to standard procedures, but after arriving in Manchester, a local transfer issue prevented it from being loaded onto the onward flight.

Cathay Pacific said it has since located the luggage through close coordination with the airlines and airport authorities involved.

國泰航空方面表示，“因行李延誤為旅客帶來的不便，我們再次深表歉意。國泰航空始終重視每一位顧客的出行體驗，我們將繼續跟進，全力協助旅客作出妥善安排。”

"We will coordinate with the passenger and the carriers involved to arrange delivery of the baggage, and we are committed to returning it as soon as possible," the airline added.

國泰航空有限公司（Cathay Pacific Airways）創辦于1946年，總部設在香港大嶼山，是香港第一所提供民航服務的亞洲航空公司。

公開資料顯示，吳尊，1979年10月10日出生于文萊，祖籍中國安徽，華語影視男演員、流行樂歌手。2005年，加入“飛輪海”組合正式出道。代表影視作品有《公主小妹》《花樣少年少女》《東方茱麗葉》等。

來源：齊魯晚報 澎湃新聞 都市現場

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