顧客因“大盤雞放土豆”報警？民警回應

大盤雞是不少人都喜愛的大眾美食，近日，上海市公安局寶山分局楊行派出所的90后社區民警陳嘉文，因為一次關于“大盤雞里該不該放土豆”的調解意外火了。

A Shanghai police officer has won praise online after calmly resolving an unusual dispute over whether potatoes belong in Xinjiang's signature dish dapanji, or big plate chicken.

事情的起因說起來也很出人意料：

一名顧客在餐館點了份大盤雞，上菜后發現大盤雞里有土豆，而他認為正宗大盤雞里絕不該放土豆。而且，店里另一道土豆燒雞塊僅售38元，“加了土豆的大盤雞”卻要68元。

整整30元的差價，報警人覺得這屬于“欺詐”行為，直接撥了報警電話。

The incident began when a customer ordered the popular dish at a restaurant but complained after finding potatoes in it, insisting that an authentic version should not include them. Pointing to a cheaper chicken-and-potato dish on the menu, the customer believed the price difference amounted to fraud and called the police.

網友評論

接警趕到現場的，便是上海市公安局寶山分局楊行派出所的民警陳嘉文。面對情緒激動的報警人，他先安撫對方的情緒。等對方平復些，再結合法律定義逐條解釋：

法律上的欺詐是虛構事實、隱瞞真相來謀取不當利益。

但大盤雞放不放土豆，沒有法定的統一標準，每家店都有自己的配方做法，這屬于店家的口味特色，算不上“虛構事實”。

此外，菜單明碼標價掛在顯眼處，下單屬于自主消費行為，不構成“欺詐”。

法理講完，陳嘉文又順勢遞上情緒的臺階：“我懂你的感受，期待的菜端上來不符合預期，換誰心里都不痛快。如果你對這道菜還是不認可，我可以當溝通橋梁，跟老板再協商。如果你對結果依然不認可，也可以之后通過12315消費者熱線維權。”

一旁的老板見狀也主動退了一步，愿意免收這道大盤雞的錢。

雙方各退一步，報警人也同意了調解方案。

Chen Jiawen, a community police officer from Yanghang Police Station in Shanghai's Baoshan district, explained that recipes vary by restaurant and there is no legal standard defining whether the dish should contain potatoes. He also noted that the menu clearly displayed the prices, meaning the case did not constitute fraud.

Chen then offered to help mediate with the restaurant owner and informed the customer that consumer rights complaints could also be filed through the consumer hotline 12315. The owner agreed to waive the charge for the dish, and the customer accepted the settlement.

最后報警人還是把整盤大盤雞都吃完了，臨走還特意跟陳嘉文念叨：“你可得跟老板說說，讓他去新疆調研一下，正宗大盤雞哪有放土豆的！”

這場因土豆而起的糾紛，只是陳嘉文日常處置的諸多警情里的一個小小縮影。

陳嘉文坦言，每一通報警都必須認真對待，是因為不能排除另一種可能：“有時報警人可能身處危險場景，不便直接明說，會用這類不尋常的描述暗示我們。所以我們必須趕到現場查證，絕不能漏掉任何一次潛在的險情。”

Chen later said every police report must be taken seriously because unusual complaints can sometimes conceal real emergencies.

民警陳嘉文的暖心執法，讓網友們紛紛留言點贊。

至于“大盤雞里到底要不要放土豆”，這個話題的熱度也未減，網友們紛紛加入討論——

為此，陳嘉文打電話給了新疆的馕警官↓↓↓

答案揭曉：有土豆！

坐標新疆的網友發聲力挺。

還有網友碼字為大家科普了一番。

也有網友中肯地表示“不喜歡吃土豆也可不放”，畢竟“沒有絕對標準”。

His patient handling of the case earned widespread praise online. As the debate continued, Chen contacted a police officer in Xinjiang Uygur autonomous region, who confirmed that potatoes are commonly included in the dish. Many netizens from the region echoed the view, while others said there is no absolute standard.

來源：中國青年報 青年報 新聞坊 警民直通車-上海

跟著China Daily

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